We have a standard 48 hour prior to departure free cancellation service, no questions asked.
We can extend the free cancellation to 24 hours prior to departure due to COVID-19 related issues such as flight cancellations due to government policies, general flight restrictions and other force majeur reasons. (We will need to have proof of a genuine reason for the cancellation).
By this we mean if your trip has been cancelled due to reasons beyond your reasonable control following the advice of the World Health Organisation (WHO), UK Government, British Health England (BHE) or your national equivalent.
* Foreign credit/debit card fess and exchange rates may not be fully refundable. Please check with your debit/credit card provider. This could add up to between 5%-15% of the total booking. If this is the case we will provide a complimentary goodwill gesture with your next booking such as free tickets for venues or airport transfers. Please contact our customer support team here for further details: