Free cancellation policy up to 24 hours prior to departure


Free cancellation policy up to 24 hours prior to departure

We continue to offer our standard 48 hour prior to departure free cancellation service, no questions asked for online bookings. 

We have extended the free cancellation to 24 hours prior to departure due to COVID-19 related issues such as flight cancellations due to government policies, general flight restrictions and other force majeur reasons. (We will need to have proof of a genuine reason for the cancellation) for online bookings too*. 

By this we mean if your trip has been cancelled due to reasons beyond your reasonable control or following the advice of the World Health Organisation (WHO), UK Government, Public Health England (PHE) or your national equivalent. 

Following UK government legislation the leisure and hospitality sectors in England are fully functioning with Covid precautions such as social distancing and online bookings in advance to limit visitor numbers. The wearing of face coverings is voluntary inside most venues in England and down to the individual to decide whether to wear it or not. 

Please write to us at info@bespokeenglandtours.com or call/Whatsapp us on +447877851513 if you have any queries. 

We'll keep you updated here and through our Bespoke England Tours Instagram and Facebook pages, so please do follow us.

We look forward to seeing you soon.

* Foreign credit/debit card fess and exchange rates may not be fully refundable. Please check with your debit/credit card provider. This could add up to approximately 6% of the total booking. If this is the case we will provide a complimentary goodwill gesture with your next booking such as discounted tickets for venues or airport transfers. Please contact our customer support team here for further details: 

info@bespokeenglandtours.com


To give you even more confidence when booking we're still operating our policy 'Book Now And Pay On The Day' in cash/card for email and telephone bookings for certain tours. 

To enquire about our book now and pay on the day please email us at info@bespokeenglandtours.com or call/Whatsapp +447877851513 (mobile/cell for WhatsApp too) to make your booking and pay on the day in cash or by card.